Bamboo Living Co.  Shipping Policy

 

1. Overview

Thank you for choosing Bamboo Living Co. and for supporting our vision of creating premium bamboo-based apparel and lifestyle essentials designed for comfort, sustainability, and everyday living.

We are committed to providing a smooth, transparent, and reliable shipping experience for all customers worldwide.

This Shipping Policy applies to all orders placed through our official website: BambooLC.com.

2. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will begin processing on the next business day.

During peak periods such as product launches, seasonal sales, or high order volumes, processing times may be slightly extended. Customers will be notified if significant delays occur.

3. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

International Shipping (Available Worldwide)

• Estimated Delivery Time: 7–21 business days (varies by destination)

• Total Estimated Fulfillment Time (Processing + Shipping): 8–24 business days

Delivery times may vary due to:

• Customs clearance procedures

• Local postal service efficiency

• Seasonal or carrier delays

Please note that all delivery timelines are estimates and not guaranteed.

4. Order Tracking

Once your order has been shipped, you will receive a tracking confirmation email with your tracking number.

Tracking updates may take 24–72 hours to appear after dispatch.

5. Customs, Duties & Import Taxes

For international orders, customers may be responsible for:

• Import duties

• Customs fees

• Local taxes or VAT charges

These charges are determined by your country’s regulations and are not included in our product or shipping prices.

Bamboo Living Co. is not responsible for any customs-related fees or delays.

6. Incorrect Address Disclaimer

It is the customer’s responsibility to ensure that all shipping information is correct at checkout.

We are not responsible for:

• Incorrect or incomplete addresses

• Orders delivered to the wrong addresses due to customer error

If you notice an error, please contact us immediately. Once an order has been processed or shipped, changes may no longer be possible.

7. Lost, Delayed, or Stolen Packages

While we work with reliable shipping carriers, occasional delays or issues may occur.

• If your order is delayed, please contact us for assistance

• If tracking shows “delivered,” but you have not received your package, please contact the carrier first

• Bamboo Living Co. is not responsible for lost or stolen packages after confirmed delivery

However, we will always assist where possible to help resolve delivery issues.

8. Shipping Restrictions

Some products or regions may be subject to shipping limitations due to:

• Carrier restrictions

• Customs regulations

• Product category limitations (including future expansion into baby and home goods)

We reserve the right to restrict shipping to certain regions if necessary.

9. Order Changes & Cancellations

Orders may only be modified or canceled within 12–24 hours of purchase, provided they have not yet been processed or shipped.

Once processing begins, changes or cancellations may no longer be guaranteed.

10. Contact Information

For any shipping-related inquiries, please contact us:

Bamboo Living Co.
Website: BambooLC.com
Email: [gc1150@gmail.com]  (mailto:gc1150@gmail.com]